Privacy Policy

Depending on how you use Moonzo, we may collect:

• Your name, email address, phone number, and account details
• Information submitted through contact forms or support requests
• Cryptocurrency exchange account identifiers and restricted API credentials
• Account balances, positions, order details, trading activity, and transaction history
• Trading preferences, available capital, risk settings, and selected strategies
• Device, browser, IP address, login, and website-usage information
• Technical logs required for security, monitoring, and troubleshooting

We do not request access to your exchange withdrawal functions. Users should only provide restricted API keys with the minimum permissions required for automated trading.

We may use collected information to:

• Create and manage your Moonzo account
• Connect your account to supported cryptocurrency exchanges
• Process trading signals and execute authorised trading instructions
• Customise the system according to your capital and risk preferences
• Display account balances, positions, orders, and performance information
• Monitor system performance, reliability, and security
• Provide technical support and service-related communications
• Detect suspicious activity, misuse, or unauthorised access
• Improve our website, dashboard, strategies, and services
• Comply with applicable legal and regulatory obligations

Exchange API credentials are used only to provide the trading features authorised by you. We apply reasonable technical and organisational safeguards to protect these credentials.

You are responsible for creating API keys without withdrawal permission, keeping your account secure, and immediately disabling or replacing a key if you believe it has been compromised.

Moonzo does not sell or rent your personal information.

We may share limited information with trusted service providers that support our operations, such as hosting, database, security, analytics, communication, and cryptocurrency exchange providers. These providers may process information only as required to deliver their services or comply with the law.

We may also disclose information when legally required, to protect our rights, prevent fraud, investigate security incidents, or protect users and the public.

We use reasonable administrative, technical, and organisational safeguards to protect personal information and trading credentials against loss, misuse, unauthorised access, alteration, or disclosure.

However, no internet-based platform, electronic transmission, or storage system can be guaranteed to be completely secure. Users are responsible for protecting their passwords, devices, exchange accounts, and API credentials.

We retain personal information only for as long as reasonably necessary to provide our services, maintain trading and security records, resolve disputes, enforce agreements, and meet legal obligations.

When information is no longer required, we may securely delete or anonymise it, subject to applicable law and legitimate record-keeping requirements.

Our website may use cookies or similar technologies to maintain sessions, remember preferences, improve performance, understand website usage, and protect the platform.

You may control cookies through your browser settings. Disabling essential cookies may affect certain website or dashboard features.

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Request deletion of eligible personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities
• Request information about how your data is being used
• Submit a privacy-related complaint or grievance

To exercise these rights, contact us using the details below. We may need to verify your identity before completing a request.

Moonzo may integrate with third-party platforms, including cryptocurrency exchanges, charting services, hosting providers, and payment or communication services.

These third parties operate under their own terms and privacy policies. Moonzo is not responsible for the privacy practices, security, availability, or content of independent third-party services.

Your information may be processed or stored in countries other than your country of residence, depending on the location of our technology and service providers. Where required, we use appropriate safeguards for international data transfers.

Moonzo’s services are intended only for adults who are legally permitted to participate in cryptocurrency trading. We do not knowingly collect personal information from children.

If we learn that information belonging to a child has been collected, we will take reasonable steps to delete it.

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements. The revised policy will be posted on our website with an updated effective date.

Continued use of Moonzo after an update means that you acknowledge the revised Privacy Policy.